What is StubHub?
StubHub is a nationwide online ticket marketplace where anybody can buy or sell any ticket to any event.
StubHub is the world’s largest ticket marketplace by sales volume and the Official Fan to Fan Ticket Marketplace for UNItix.
StubHub is a subsidiary of eBay and is headquartered in San Francisco.
About StubHub
StubHub’s purpose is straightforward: to offer the thrill of live entertainment to fans all over the world.
They connect people with their favorite teams, shows, and performers while also introducing them to new ones.
As the world’s largest ticket marketplace, they enable fans to buy and sell tickets to tens of thousands of events whenever and wherever they want, via their online and mobile experiences, including their StubHub app for iPhone, iPad, Apple Watch, and Android. Through their desktop and mobile platforms, they enable experience seekers to buy and sell tickets whenever and wherever they want. Stub-Hub revolutionised the ticket marketplace in 2000 and continues to innovate. StubHub pioneered the ticketing application, interactive seat mapping, 360-degree virtual views of seating, revolutionary pricing recommendation technology, and an algorithm that calculates the best value on tickets. They are: Stub-Hub
Owners: They’re in charge of the ball. They act as one unit, as though they are all in this together.
They are optimists with a solution mindset who live above the line. They are totally responsible for resolving difficulties, both in our individual components and as a whole.
They are the biggest fan of the fans. In all they do, they are the fan and the voice of their supporters.
Driven people push past the finish line, prioritize fiercely, and concentrate on what is most important.
They argue, make decisions, commit, and deliver.
They play a new chord; they value progress over perfection, and they value learning as much as success.
They’re quick because there’s always more than one way to do things.
They are daring: They take tremendous swings. They face obstacles with resilience and perseverance. They take risks, see failure as a learning opportunity, and speak up when they disagree.
Diverse and welcoming: They complement each other.
They assume positive intent, trust and empower others, have a global perspective, and seek out alternate points of view. URL: http://www.stubhub.com
Specialty: Marketing, Customer Service, e-commerce, Public Relations, Innovation, Technology, Internet, Entertainment, Media, Ticketing, Marketplace Management, Live Entertainment, and Partnerships are some of the areas of expertise.
How StubHub work
1. One account for buying and selling tickets
Signing up for an account is simple and free!
Simply provide your full name, email address, and password to get started!
2. No haggling or hassles, simply ticket purchasing
Do you want to buy tickets?
Simply input the event you’re looking for, the location of the venue where you want to be seated, and your billing information.
Your tickets will frequently be sent to you or made available for download directly on StubHub, allowing you to print them and have them virtually instantaneously!
3. Buying tickets on StubHub pays off.
Sign up for Stub-Hub’s rewards program and you’ll get credit for every ticket you buy on the site.
Earn enough credit and you’ll receive a Fan Code, which you may use to get a discount on your next purchase!
4. Purchase with confidence thanks to the FanProtect Guarantee.
StubHub promises that your tickets will arrive in time for the event, that you will be admitted, and that they will not be drastically changed from how they were posted on StubHub.
If any of these guarantees are broken or an event is canceled, you will be repaid in cash or Fan Codes, or you will be given replacement tickets of equal or greater value than the ones you purchased!
5. Sell or pawn your unwanted tickets
Do you have tickets to an event but are unable (or unwilling) to attend?
Put them on StubHub and see what happens!
The website will guide you through the process of listing all of the information that potential purchasers will need to know about your tickets.
It can even assist you in pricing them by comparing the prices of other tickets for the same event on StubHub!
6. Get compensated or pass it on
If your tickets sell, you can have your money put into your PayPal account or mailed to you.
Alternatively, if you’re feeling charitable, Stub-Hub will give the revenue from your ticket purchases to one of their partner charities!
Creating a StubHub account
Making a Stub-Hub account is free and simple!
- Visit StubHub.
- Select ‘Sign In.’
- Scroll down to the bottom of the popup and click ‘New to StubHub?
- Create an account,’ or sign in with Facebook or Apple.
- Fill in your first and last name, email address, phone number, and password.
- Select ‘Create Account’.
Buying and viewing tickets as a guest
When purchasing tickets as a guest, look for a 6-digit access code in your order confirmation email. You might or might not have one.
You have access code
To view your tickets, enter the access code from your order confirmation email:
- Tap or click ‘Sign in.’
Click or tap ‘Find your order’ under ‘Have an access code.’
- Fill in your email address, access code, and phone number.
- Click the ‘Continue’ button.
You did not have an access code, but you did purchase tickets as a guest.
Set up or log in to your StubHub account to view your tickets:
1. Navigate to ‘Profile,’ then ‘Sign in.’
- If you’re new to StubHub, click ‘Forgot password?’ and enter the email address you used to purchase the tickets.
Follow the on-screen instructions to create a password and convert the guest account you used to purchase the tickets to a registered Stub-Hub account.
- If you’re an existing StubHub user:
Sign in with your Stub-Hub account information. The email address you use to sign in should be the same one you used to purchase the tickets.
2. Navigate to ‘My Tickets,’ then Orders.
How to Buy Tickets on StubHub
We’ve explained what Stub-Hub is and how it operates, provided some safety tips for using it, and discussed its strengths and weaknesses.
It’s now time to learn how to use the website!
We’ll start with what most people will most likely use StubHub for: purchasing tickets.
To buy tickets on StubHub:
1. Create a StubHub account.
Before you can buy (or sell) tickets on StubHub, you must first create an account.
You can create one by going to www.stubhub.com, hovering your mouse over Sign In, and clicking My Hub.
Click Sign Up next to “New to StubHub?” at the bottom of the window that appears.
The window will be replaced with a sign-in form.
Click on each text box and write in the following:
- Your first name
- Your last name
- Your email address
- A password to secure your account
You can also mark or unmark the check boxes here to indicate whether you want to get emails from StubHub about upcoming events in your area, or whether you want to collect rewards credit for purchasing tickets on StubHub that can be used towards future purchases (details can be found here).
When you’ve completed the form, click Sign Up. That’s all! You’re ready to go!
2. Log in to your StubHub account.
If you need to get back into your StubHub account after leaving, go to www.stubhub.com, hover your mouse over Sign In, then select My Hub again.
When the sign-in window displays again, click in the “Email” box and enter the email address you used to sign up with StubHub.
Afterwards, in the box labeled “Password,” enter the password you choose to protect your StubHub account. Then click the Sign In button.
3. Look for the event you wish to attend.
Move your mouse pointer over Find Events in the top menu. You can narrow down the events you view by selecting Sports, Concerts, or Theater & Comedy. Alternatively, you can select Top Events to view upcoming events in your region that are expected to be popular.
You can put in the name of an event, musician/band, sports team, comedian, etc. in the box labeled “Search for Team or Artist,” and then click the magnifying glass icon (or one of the options that appears) to see all possible event dates for it.
Much below, you can view upcoming events for All Dates, Today, Tomorrow, This Week, This Weekend, This Month, or Next Month by clicking the menu beside “Showing Events For.”
You can also click the menu next to “Happening Near” and put in a nearby city or town, then choose one of the recommendations that display.
This will display upcoming events in your neighborhood.
To proceed, click on the event’s details.
4. Choose your seats for the event.
On the seat selection screen, you can narrow down your ticket options by section by clicking one of the colored areas of the venue map.
You can also click How Many Seats? (it says All Tickets here) to sort available alternatives by Lowest Price, Best Value (price vs. popularity and event visibility), or Best Seats (based on event visibility).
More options are available by clicking the slider button.
You can filter your results by clicking and dragging the buttons on a pricing scale, or by checking the box here to show prices with fees and taxes included.
You may also filter available tickets based on how they will be delivered to you (“Instant Download” is probably the safest), or select Seat Features to filter tickets related to accessibility, perhaps restricted views, inclusion of parking passes, and so on.
To select a ticket package from the list and view more information, click on it.
If these are the tickets you want, go to the checkout.
5. Enter your payment details and confirm your transaction.
If you have never purchased (or sold) tickets on Stub-Hub before, you will need to enter your payment information.
Begin by clicking the Add Payment button to the right of your purchase total.
You must now enter your billing information.
If you have a PayPal account, you can log in to it and utilize your payment information from there.
If you prefer to pay by credit card, click on each of the highlighted areas in the screenshot below and enter or select:
- Your credit card number
- The month and year that your credit card expires
- The security code on your credit card
When you’ve completed all of the required fields, click Continue.
You must then enter a billing address.
In each of the highlighted boxes in the screenshot below, type or select:
- Your given name
- Your last name
- Your address
- Your unit address (optional)
- Your city of residence
- Your state/province/territory of residence
- Your country of residence
- Your area’s postal code
- Your phone number
(NOTE: Not all sections may be displayed at the same time.
They will as you complete them.)
When you’re through entering your data, click Save.
After you’ve provided your payment information, click Manage Fancodes and Gift Codes if you want to apply any Stub-Hub credit you’ve earned or been given towards this purchase (just click in the text box that appears, type in your code, and then click Apply).
Otherwise, click the Buy Now button to get your tickets.
6. Get your tickets by either waiting for them or printing them.
You may receive your tickets through courier service, email, or immediately on the Stub-Hub website, depending on the delivery method mentioned by the ticket seller. To see when (and how) Stub-Hub expects you to get your tickets, hover your mouse over My Tickets and select Orders.
If your tickets are available for quick download from the vendor, look for the Instant Download button beside your order and click it to get your tickets and print them! If this button does not appear, you may need to print your tickets from an email or simply wait for them to arrive in the mail.
StubHub Alternatives
Stub-Hub manages one of the largest online ticket reselling marketplaces in the world.
The company connects ticket buyers and sellers and allows them to transact through the company’s website or mobile applications.
StubHub, a subsidiary of eBay Inc. (EBAY), has been in business since 2000 and is one of the most well-known online ticket marketplaces.
That’s not to say StubHub’s rivals aren’t hot on its tail: the company confronts stiff competition from a number of other online ticket services.
Here are some of its main ticket marketplace competitors (or StubHub counterparts).
SeatGeek
SeatGeek runs a search engine that allows purchasers to look for tickets to events from numerous providers.
The customer enters event information into the search engine, which returns dozens of possibilities for purchasing tickets.
Each alternative is assigned a deal score.
A higher deal score indicates that you can expect a better value when making a purchase.
The search engine also provides interactive seat maps for stadiums, arenas, and venues, allowing clients to select their exact seats for events.
The deal scores for each seat are also displayed on the maps.
SeatGeek provides its consumers with access to its website and mobile application.
Customers can sign up to receive alerts when their favorite musician or team performs in their citsy.
The search engine provides the benefit of combining results from multiple sellers and allowing customers to compare prices.
SeatGeek also provides buyers with a number of safety warranties.
Razorgator
Razorgator, which was created in 2001, sells tickets to concerts, athletic events, theater performances, and other events.
The organization has been selling tickets for nearly two decades and claims to have the most extensive collection of guaranteed tickets available on the internet.
Razorgator, like Ticket Liquidator, guarantees that tickets will arrive on time and will be valid for admittance into the event.
It also guarantees that the tickets are the same as, or better than, what the buyer requested.
Finally, the corporation provides a money-back guarantee if these conditions are not met.
Customers can order tickets via the company’s website or app and pay with a credit or debit card.
Customers can choose to receive their tickets by digital e-ticket download, electronic transfer, physical delivery, or local pickup.
Ticketmaster
Though Ticketmaster is best known as a platform for purchasing new and verified tickets to events ranging from sporting events to concerts, in recent years the company has taken use of its userbase that needs to resell tickets to launch Fan-to-Fan Resale.
It was founded in 1976 and is now one of the leading entertainment platforms, having merged with Live Nation in 2009.
Ticketmaster boasts that even transferred or resold tickets are 100 percent verified by its platform, which is more than just a “money-back promise” if a buyer receives a counterfeit ticket and is unable to access the exact sports game he was hoping to attend.
Ticket Liquidator
Ticket Liquidator runs a website and offers a mobile app that connects ticket buyers and sellers. The company, started in 2003, sells tickets to concerts, plays, sporting events, and other famous events. Unlike StubHub, which acts as a broker, Ticket Liquidator connects users with sellers directly to negotiate transactions.
Moreover, unlike StubHub, Ticket Liquidator only admits vendors who have been thoroughly vetted and are competent and trustworthy. As a result, Ticket Liquidator offers its customers the following guarantees:
- All tickets are real and valid for admittance.
- All tickets are the same, equal to, or better than what the customer desires.
- All tickets are provided before to the event, and buyers receive a refund if an event is permanently canceled.
- If sellers fail to meet any of these obligations, Ticket Liquidator assures a full refund.
Vivid Seats
Vivid Seats is another StubHub competitor that sells big event tickets.
In contrast to StubHub, the company screens and vets its sellers in order to ensure the safety and security of its buyers.
As the third-largest online ticket reseller, Vivid Seats ensures that transactions are conducted anonymously and that the buyer’s information is never shared with the vendor.
Furthermore, Vivid Seats, like Ticket Liquidator and Razorgator, makes a customer care pledge to its purchasing clients.
The company guarantees that the tickets are legitimate and real, that they will be delivered prior to the event, and that they are the same, equivalent to, or better than what the customer requested.
Vivid Seats also provides a money-back guarantee if it fails to satisfy these commitments, as well as a dedicated, in-house customer care team to its customers and sellers.
StubHub App Info
| App Download Version | 73.2.4 |
| Last Updated | Jun 14, 2022 |
| Apk Size | N/A |
| App by | StubHub-Mobile |
| Category | Free Events App |
| Content Rating | Everyone |
| Support Android Version | Android 24 and above |
| App Package | com.stubhub |
| Get it on | Google Play |
FAQs
Can you get scammed from StubHub?
StubHub Contact Information for Fraudulent Tickets
If the tickets you purchased from StubHub are false, misrepresented, or questionable, contact StubHub immediately to report the problem and take advantage of the FanProtect Guarantee.
Remember that StubHub prioritizes customers with events planned within 48 hours.
How legit is StubHub?
StubHub is unquestionably a legitimate firm.
It is owned by eBay, one of the top e-commerce corporations in the United States (if not the world).
It also has sponsorships with over 100 organizations throughout the world, including major sports clubs and leagues, as well as some technological firms (such as Apple, Spotify, and Uber).
Is StubHub through Ticketmaster?
With a new marketplace for both primary and secondary tickets, Stub-Hub takes on Ticketmaster.
Why does StubHub hold tickets?
Payment for Stub-Hub is on hold.
If you sold tickets on Stub-Hub and received an email saying your payment is on hold, it means we’re experiencing trouble transferring you your money.
If you selected the following payment options for selling tickets:
PayPal: Check your PayPal email address again.
How many discount codes are currently available for StubHub?
There are currently 98 StubHub coupon codes available.
Are there any first order discounts at StubHub?
Yes, StubHub does provide coupons to new consumers.
There are currently 98 StubHub discount codes available for new customers.
Does StubHub offer coupons for existing customers?
Yes, StubHub provides coupons to current customers.
There are currently 97 StubHub coupons available for existing customers.
How to get StubHub coupons or promo codes
Sign up for marketing and promotional emails to receive Stub-Hub coupons or promotions:
- Navigate to ‘My Tickets,’ then Settings.
- Select the ‘Contact’ tab.
- To opt into marketing, click or tap the toggles under ‘Email’ and ‘Mobile’ (they’ll turn purple).
How do I contact StubHub about a refund?
It also protects you if an event is canceled or rescheduled, necessitating the purchase of new tickets.
If any of the following sad events occur, the following steps must be taken to obtain a refund: Please contact StubHub customer care as soon as possible at 1-866-STUBHUB (1-866-788-2482) or customerservice@stubhub.com.
Are StubHub tickets valid?
Stub-Hub ensures that buyers will receive their tickets in time for the event. Your tickets will be genuine and good for admission.
You will receive tickets that are comparable to or better than the tickets you ordered, or your money will be refunded.
How do I get a hold of StubHub Customer Service?
If you live in the United States or Canada, dial 1-866-788-2482 to reach them right away. When contacting StubHub for other types of queries, such as press, advertising, or corporate questions, it’s critical to send your request to the correct email address in order to reach the appropriate department.
