Cricket Wireless – If you want to save money on your cell phone bill, you should consider Cricket Wireless as a provider.
In this article, I’ll go over Cricket Wireless’ plans and pricing, as well as how to get started and what to expect from the service.
I signed up for Cricket Wireless for 30 days in order to test the service. I’ve also compared over 70 different phone plans to see how Cricket stacks up.
What is Cricket Wireless?
Cricket Wireless is an AT&T-owned American wireless service provider. It serves ten million wireless subscribers in the United States.
Leap Wireless International established Cricket Wireless in March 1999.
In March 2014, AT&T acquired Leap Wireless International and later merged Cricket Wireless operations with Aio Wireless.
As a wireless service provider brand, Cricket Wireless competes primarily with T-Metro, Mobile’s Dish’s Boost Mobile, and Verizon’s Visible. Cricket Wireless was formerly known as Cricket Liberty.
What to Know Before Signing Up for Cricket Wireless
Cricket Wireless is a mobile virtual network operator (MVNO) that provides cellular network access through AT&T. It’s a dependable service provider, and the American Customer Satisfaction Index named it one of the best full-service MVNOs earlier this year.
Cricket Wireless is also one of AT&T’s best MVNOs, and its unlimited plan is one of the best multiline phone plans. Plans start at $30 per line per month for 5GB of high-speed data. Buying a SIM card online is simple and free, but there is a $25 activation fee if you visit a Cricket Wireless store in person. As a result, I recommend that you activate your service online.
That’s exactly what I did when I tried out Cricket Wireless’ 5GB plan for 30 days to investigate its coverage, call and text performance, customer service, and other features.
More information about Cricket Wireless is available below, including what plans are available, how reliable the service is, and whether or not you should consider it as your mobile carrier.
Cricket Wireless Plans and Pricing
Cricket Wireless has four different plans to choose from.
You can join any plan with as few as one line and as many as five lines for additional discounts.
The table below shows the monthly cost of each Cricket Wireless plan per line.
Prices include autopay where applicable; taxes and fees are also included.
|1 Line||2 Lines||3 Lines||4 Lines||5 Lines|
|Unlimited + 15GB Mobile Hotspot||$55||$45||$37||$33||$32|
In the United States, all of these plans include unlimited talk, text, and picture messaging, as well as HD voice and Wi-Fi calling.
Cricket Wireless plans also include 5G access on compatible devices and unlimited data at 128 Kbps after your monthly data usage limit has been reached.
Cricket Wireless’ unlimited plan is worth noting: it costs $25 per line with a maximum of four lines.
That means all four lines will receive unlimited high-speed data for a total of $100! Cricket Wireless earned a spot in our top picks for the best multiline phone plan with this plan.
Customers on this unlimited plan will have access to unlimited high-speed data; however, slow data speeds may occur when the network is congested. Cricket Wireless’ top-tier unlimited data plan promises premium data that will not slow down based on usage.
Cricket Wireless’ most expensive unlimited plan is also the only one that includes mobile hotspot. It comes with 15GB of mobile hotspot data, 150GB of cloud storage, and a complimentary HBO Max subscription (with ads).
Cricket Wireless did not impose any charges or additional fees.
By purchasing my SIM card online, I was able to avoid the activation fee. The SIM card does cost $9.99 online, but there is a $25 activation fee if you go to a Cricket Wireless store.
Cricket Wireless’ plans are all monthly prepaid. There are no long-term commitments or overage fees. Visit Cricket Wireless’ website to learn more about each plan.
To avoid the $25 activation fee, I recommend switching to Cricket Wireless and activating your service online.
The procedure is quick and simple. In this section, I’ll walk you through the steps I took when I first tried out the 5GB plan. I’ll also explain how I got a month of service for less than $16!
To begin, I went to Cricket Wireless’ website and selected the 5GB monthly plan. Then I had the option of purchasing a Cricket Wireless phone (some are even free) or bringing my own device. I decided to bring my own.
Then I entered my device’s IMEI number to see if it was compatible.
After confirming that my phone was compatible, I chose the type of SIM card I’d require. Voice and data or data only, new customer or current customer, and porting my old phone number or getting a new one were all options.
Online, the SIM kit costs $9.99. I was prompted to enter my ZIP code after adding it to my shopping cart.
Then I could add another line or proceed to checkout. The monthly plan cost $30, plus $9.99 for the SIM card and free next-business-day shipping.
After taxes, my bill came to $40.74. The taxes were only applied to the SIM card; the monthly plan rate was $30 going forward.
Fortunately, I was able to find a $25 cash back offer from my Chase credit card on Cricket Wireless, so I was able to test the phone plan for only $15.74 total!
Before switching phone service providers, make sure to check offers on your cash back credit cards for potential additional savings.
During this process, I could also choose whether or not to enroll in autopay.
I placed my order after verifying the information and agreeing to the terms and conditions.
The following day, I received an email with a shipment confirmation. I did receive my SIM card in the mail the following business day.
I put in my Cricket Wireless SIM card, turned on my phone, and went to cricketwireless.com/activate. I had to select my device type, purchase location, and the fact that I am a new customer there.
I was then able to activate my service by entering my order number and Cricket phone number. This information was included in my initial email order confirmation.
I then restarted my phone and was able to make a test call.
Call and Text Performance
I used Cricket Wireless’ service for 30 days, making and receiving phone calls as well as sending and receiving text messages.
I had consistently reliable, clear service with no dropped calls or undelivered text messages during the month I tested Cricket Wireless’s service. However, service can differ from one location to the next.
Cricket Wireless offers nationwide coverage and access to AT&T’s network. Check out the Cricket Wireless coverage map to see if the network is available in your area.
You can check if you’ll have service in your area by entering your address or ZIP code on Cricket Wireless’ website.
You can also see what types of coverage are available, such as 4G/LTE and 5G data.
Related Articles: Visible Wireless Cell Phone Service Provider For Free
Cricket Wireless supports AT&T’s 4G/LTE and 5G networks. Based on my experience and AT&T’s coverage map, you should have reliable data access with this MVNO.
Before switching to Cricket Wireless, enter your address on its coverage map online to ensure you’ll be covered.
Because this is the network that Cricket Wireless uses, you can also look at AT&T’s coverage map to get a better idea of service availability in your area.
Cricket Wireless will most likely provide you with average download speeds in addition to good coverage.
I tested the data speeds of Cricket Wireless using speediest.net by Ookla.
The average download speed was around 20 Mbps.
I saw the fastest download speed of 31.63 Mbps and the slowest download speed of 12.27 Mbps.
According to Consumer Reports, the minimum speed required for streaming 4K movies and TV shows is 18 Mbps.
For 4K streaming, Netflix recommends a download speed of 25 Mbps.
On Prime, Amazon requires a download speed of at least 8 Mbps for SD video and 40 Mbps for HD video.
According to these figures, Cricket Wireless’ high-speed data is fast enough for most online activities, including streaming SD video.
Unfortunately, Cricket Wireless’ only plan that includes mobile hotspot is its most expensive unlimited data plan.
On the 5GB plan, I was unable to test Cricket Wireless’ mobile hotspot download speeds.
However, using the Cricket Wireless app, I was able to easily track my mobile data usage throughout the month.
The plan I tried included 5GB of high-speed data per month, but there are several other options available.
If you choose a non-unlimited plan, you will experience slower speeds once you have reached your monthly high-speed data limit.
Cricket Wireless Customer Service
A phone carrier must provide excellent customer service.
Unfortunately, it appears that nearly all major corporations are struggling with it these days.
Whether it’s long wait times or unhelpful representatives, dealing with phone service providers’ customer service can be a chore.
I contacted Cricket Wireless via phone and online chat to see how long I’d have to wait for service and what kind of service I’d get.
To contact Cricket Wireless, go to the website or mobile app and chat with an agent, or call 1-800-274-2538. Monday through Saturday, 9 a.m. to 9 p.m. EST, or Sunday, 10 a.m. to 9 p.m. EST. Each night, online chat representatives are available until 11 p.m.
When I called Cricket Wireless’ customer service number, I was informed that wait times were longer than usual. Finally, I had to wait about seven minutes to speak with a customer service representative on the phone. The automated messaging system can be difficult to use, so I simply asked to speak with a representative whenever I was offered automated assistance.
However, I was connected with a live agent in less than two minutes via online chat.
The automated chat system was also a little difficult to use, but the agent I was connected with was knowledgeable and courteous.
I highlighted the key factors that I would be investigating before I began testing phone plans.
This way, I’d be able to compare phone plans accurately and get a full picture of what to expect from the service.
Here are the key points I considered when evaluating each phone plan:
- Length of Time. I tested each phone plan for 30 days to assess network reliability and gather service feedback from friends and family.
- Registering. I signed up for each phone plan myself in order to document the process of getting started, testing phone compatibility or bringing your own device, receiving the SIM card, and activation.
- Reliability. I used my personal AT&T line as a baseline to determine how frequently the tested phone plan had service and to record any dropped calls/undeliverable text messages.
- Service. I made/received at least 15 phone calls and sent/received at least 15 text messages during the month. I also used speedtest.net to test the phone’s data speed.
- Customer service. During my time testing each phone service, I contacted customer service via every available method to determine which method is best, how long it took to reach a person, and how helpful the experience was.
Things to Consider
If you’re thinking about switching to Cricket Wireless, consider the following:
- Is AT&T’s network reliable in your area? Before switching, you can check the coverage maps of Cricket Wireless and AT&T to see if you’ll have service in your area.
- Does your current phone work with Cricket Wireless? You can check the compatibility of your phone online. Cricket Wireless has phones starting at $0, but you can save even more by bringing your own phone and opting for a lower-cost plan.
- Do you feel at ease activating the service online? Cricket Wireless charges a $25 in-store activation fee whether you bring your own phone or purchase a new one. You can avoid this fee if you buy your SIM card online.
Cricket Wireless New Customer Deals Free Phones
Unlike other traditional carriers, Cricket Wireless offers numerous incredible deals to new customers.
To begin, this carrier now provides free smartphones to all new customers who sign up for Cricket’s $30 per month plan.
They will be able to purchase smartphones such as:
- Alcatel Apprise
- Cricket Icon 2.
If you select the $60 per month unlimited plan, you will be able to obtain smartphones such as:
- LG Fortune 3
- Samsung Galaxy A01
- Nokia C2 Tava
If you are a 3G upgrader, you will be able to save even more money because of the waived upgrade fees.
You can get great handsets for less than $9.99 here, such as the Samsung Galaxy A01 and the Nokia C2 Tava for $19.99.
You must subscribe to the $30 per month plan in order to obtain these devices.
If you want a 5G phone, this carrier has you covered. Customers can now get the Samsung A51 5G, LG k92 5G, or Samsung FE 5G if they subscribe to the carrier’s unlimited $60 per month plan right now. As a result, you won’t have to stretch your budget to get any of these devices.
Cricket Wireless offers free phones. Change to Cricket and Receive a Free Phone
It’s no secret that new Cricket customers can now get a free smartphone after activating their account. You will be eligible for this device if you select the appropriate cellphone plan.
Beginning in December 2021, this carrier began offering seven additional phones to all customers who switched to its network.
Some of these devices include:
- Motorola Moto G7 SUPRA
- Cricket Dream 5G
- ZTE Overture 3
- Moto g power
- LG Fortune
- Alcatel Verso
Once you receive any of these devices, you must protect them with Cricket Protect Plus or Cricket Protect to keep them safe from damage, theft, loss, and other cell phone malfunctions.
Is It Worth Switching To Cricket?
Unlike other carriers, Cricket Wireless provides a slew of advantages to all customers who consider switching to its network.
There are a variety of benefits you can enjoy once you choose Cricket Wireless as your preferred carrier, ranging from affordable cell phone plans to a reliable network. To put this into context, we will outline all of these benefits so that you can become more familiar with them:
1. You can select affordable cell phone plans from the carrier.
2. It provides you with a free smartphone if you switch to their network.
Other advantages include:
- The carrier lets you keep your current phone number.
- This is true whether you want to purchase a new smartphone or bring your own device.
- This service provider allows you to get the phone as soon as possible.
- For example, if you order a mobile device, it will be delivered to your location within a day or so. You will also receive free shipping, allowing you to save even more on your overall purchase costs.
- If you use AutoPay, you will receive a $5 monthly discount.
- If you refer a friend to this carrier, you will receive $25 in credits. Your friend will reap the same benefits.
- Fast internet download and upload speeds. This carrier began offering its services on a 5g network in August 2020. You will be able to enjoy a fast internet connection with this type of connectivity in place. However, this company does not use its own network to provide its services, but rather that of AT&T.
- After all, AT&T owns this carrier. If you live in an area that is not covered by the 5G network, you will be charged for roaming. Data may be slower here than elsewhere. Consider visiting cricketwireless.com/map.html to see if your area is covered by the 5G network.
- This carrier does not disappoint when it comes to customer service. To begin, this service provider has many brick-and-mortar retail stores located throughout the United States where you can get the assistance you require.
In addition, you can call the customer service team at 1-800-274-2538. Even better, you can call 611 from your Cricket phone.
For best results, call this carrier from 9 a.m. to 9 p.m. ET, Monday through Saturday. If you need to reach them on Sunday, please call between 10 a.m. and 9 p.m. ET. Finally, you can get all the information you need by going to https://www.cricketwireless.com/contactus.
How Do I Make the Switch to Cricket Wireless and Receive Free Phones?
Switching to Cricket Wireless and getting a new phone is generally a simple and straightforward process. In fact, you can complete the entire process from the comfort of your own home, as it is easily accessible online. However, depending on whether you want to bring your own phone or purchase a Cricket Wireless device, the process may differ. Here are the steps you should take:
1. Determine whether you want to purchase a new phone or bring your own device.
2. Choose a Cricket Plan
3. Move or choose a number
4. Activate your Cricket service
5. Get the myCricket App.
Cricket Wireless My Account
How do I access myCricket account?
Log in to your My Account or myCricket app.
To view your Account Settings in the myCricket app, tap the gear icon in the top right corner of the screen.
You will be able to see your company name, contact information, and account type.
Navigate to Account Settings in My Account online.
Cricket Wireless Payment
What is the procedure for paying my Cricket wireless bill?
Phone – Automated Payment System (*PAY (*729) from your Cricket phone) or contact Cricket Support (1-800-274-2538)
- Credit Card.
- Debit Card.
- Gift Cards*
- Reloadable Prepaid Credit Cards**
- Cricket Refill Card.
- Service Payment Card.
How do I contact Cricket Wireless Online?
Contact Cricket Customer Service. Call 1-800-CRICKET (274-2538) or dial 611. Monday through Saturday, 9 a.m. to 9 p.m. ET.
Does Cricket Wireless iphones work?
Your iPhone must be GSM network compatible. Verify compatibility. You should be fine if you have an iPhone 5 or later. You may also bring your iPad or other Apple data-only device.
Is Cricket Wireless shutting down?
The COVID-19 pandemic has accelerated AT&T’s plans to close an unspecified number of stores that sell its Cricket Wireless prepaid brand. The company did not provide an exact number of stores, but stated that it is a “very small portion” of its overall distribution.
Is a Cricket phone an android?
Choosing the Best Cricket Wireless Phone for You
The first thing you should think about is whether you want to use Android or iOS.
If you choose iOS, your options will be significantly reduced, with only the iPhone 13 series and the iPhone SE remaining.
Is Cricket Wireless good?
Cricket Wireless has received a consumer rating of 1.75 stars from 242 reviews, indicating that the majority of customers are dissatisfied with their purchases.
Customers who complain about Cricket Wireless frequently mention customer service, new phone, and sim card issues.
How does Cricket wireless hotspot work?
Hot Spot employs two infrared cameras, one at each end of the ground.
These cameras detect and measure heat generated by friction caused by a collision, such as a ball on a pad, a ball on a bat, a ball on the ground, or a ball on a glove.
Is Cricket Wireless coverage map good?
Cricket’s claim to fame will never be data speed, but its overall service coverage is surprisingly good.
Cricket operates on AT&T’s network, so it provides the same coverage as a more expensive carrier.
AT&T currently has 4G coverage in approximately 68% of the country.
Is The Cricket app free?
The myCricket App has been redesigned with you in mind and is simple, seamless, and FREE.
It allows you to manage your Cricket Wireless account from anywhere, at any time, with the simple press of a button.
Cricket Wireless provides discounts, excellent family plans, and excellent network coverage.
The only real disadvantage of Cricket is the limited phone selection, but in this day and age, it is very simple to shop around online to find the phone you want at a price you can afford.