Comcast Corporation (previously American Cable Systems and Comcast Holdings) is a worldwide telecommunications firm based in Philadelphia, Pennsylvania. It serves residential and business clients in 40 states and the District of Columbia in the United States.
Comcast owns and operates the Xfinity residential cable communications subsidiary, Comcast Business, a commercial services provider; Xfinity Mobile, a Verizon-owned MVNO; over-the-air national broadcast network channels (NBC, Telemundo, TeleXitos, and Cozi TV); multiple cable-only channels (including MSNBC, CNBC, USA Network, Syfy, NBCSN, Oxygen, Bravo, G4 and E! ); the film studio Universal Pictures; the VOD
How to Set Up Your Comcast Email Address with an Email Program
Are you ready to start utilizing your Comcast email? No worries. Our web-based Xfinity Connect page is pre-configured and ready for usage. However, if you prefer to use an email application, these settings will get you up and running in no time!
Please keep in mind that
- We do not support the use of port 25 for email transmission. This may affect your ability to send email if you use an older email program (Outlook Express, Outlook, Mac Mail, etc.).
Find out more about port 25.
- Using third-party email clients to access your Comcast.net email may expose your Xfinity ID and password to fraud and other hazards.
We recommend that you access your Comcast email by going to Xfinity Connect and choosing Email.
- When sending messages, you must have an Xfinity ID and password. If you receive an error while sending an email, please verify your settings by following the guidelines below for your individual program type.
Email Set up
First, you must grant access to third-party applications in Xfinity Connect, otherwise you will see an error warning when attempting to set up your Comcast email.
Here are the detailed instructions.
• To set up your email, choose your program type from the list below:
- Outlook 2013 or 2016
- Outlook 2010
- Outlook 365
- Mail 9 on Mac OS X
- Apple Mail 7
- Mobile – iPhone
- Mobile – Android Mail (no longer available in modern versions of Android)
- Windows Live Mail 2011
- Windows 10
- Windows 8
- Mozilla Thunderbird 17.0 and up
For other programs not listed, use these settings to connect your Comcast email:
- Incoming Mail Server Name: imap.comcast.net
Incoming Mail Server Port Number: 993 with SSL ON
- If the Mail Client lets you select an authentication method, choose STARTTLS.
If Needed: 143 with SSL ON
- Mail Server Name: smtp.comcast.net
- Outgoing Mail Server Port Number: 587 (SMTP)
If Needed: 465 (SMTPS)
- Encryption: TLS (use SSL if TLS isn’t shown.)
Authentication: Type in your Comcast.net email address
How to Check Comcast Email
If you have a Comcast email account, you have various alternatives for checking your Comcast email, which is branded as Xfinity email. You can access your Comcast inbox using a webmail service similar to those offered by Microsoft or Google. You can also access your account through a Comcast app on your smartphone or an email client on your computer or phone.
Comcast Email on the Web
You can use Comcast webmail to access your Comcast email without installing anything on your computer or smart phone, or if you’re using a public computer, such as one in a library.
Click the “Email” icon on the Xfinity site at xfinity.com.
Enter your Xfinity login username and password next. To enter the Xfinity dashboard, click “Sign in.” To access your email, click the email tab.
If you also have a phone number via Comcast, you can check your voicemail and text messages online by clicking the “Voice” button.
Configure an Email Client
To access your Comcast account if you’re using an email client program on your computer or phone, you’ll need to employ the proper settings. If you must input these settings manually, set your incoming mail server to “imap.comcast.net,” with the port number set to 993 and SSL enabled. Set your outgoing server to smtp.comcast.net and use port 587.
If prompted, enable SSL encryption and enter your Xfinity login username and password.
Click the “Tools” menu in Windows Mail, then “Account,” “Add,” “Email Account,” and “Next.” Enter your name in the “Display Name” section, then click “Next,” followed by your Comcast email address. Set the incoming mail server to “mail.comcast.net” and the outgoing mail server to “smtp.comcast.net” in the text boxes, then click “Next.” When prompted, enter your email address and username and then click “Finish.”
If you’re unsure how to set up an email client on your phone or computer, contact the software’s manufacturer or Comcast.
Using the Comcast Mobile App
Using Comcast’s Xfinity Connect app, you may access your Xfinity email on an iPhone or Android phone. Look for it and install it through your phone’s app marketplace.
Then, open the app and log in with your Xfinity login email address and password. To view your email messages, go to the “Email” page and then to “Load More Messages.” If you have a Comcast phone account, you can also view voicemail and text messages.
If you want, you can access your Comcast email through a generic email program on your phone or through Comcast webmail.
Getting Emails From Comcast
If you have a Comcast email account, it is the address that Comcast will use to contact you regarding your account. However, if you don’t use that email account frequently, you might wish to get information about your cable and internet accounts at a different personal or business email address.
Sign in to your account with your Comcast login details on the Xfinity site and click the “Users” tab to configure what address Comcast will use to send you email. Under “Personal Contact Information,” select yourself and click the “Edit” button next to “Additional email.”
Enter your email address and click “Add a personal email address.” Click “Add Email,” then navigate to your email account and click the link in the confirmation email from Comcast.
You can remove an email address at any time by clicking the “Remove” option under “Personal Contact Information.”
After you’ve confirmed your address, go to the “Personal Contact Information” screen, click the “Edit” button next to “Preferred email,” and then click “Make this preferred” to set your preferred address for Comcast emails.
How to Troubleshoot Comcast Email
The majority of Comcast email problems may be resolved by performing some basic troubleshooting. Begin by ensuring that your computer and network connections are correctly configured. Check your email client to ensure that your Comcast Xfinity account is properly configured. If new Xfinity email issues with your email client persist, log in to the official Comcast webmail interface.
If everything else fails, contact Comcast for help.
Perform Basic Comcast Email Troubleshooting
Perform some simple troubleshooting on your computer and network connections before moving on to more advanced solutions. Begin by restarting your computer, modem, and, if applicable, wireless router. Open a new web browser tab on your machine and try to access a website once they’ve all rebooted to ensure you have a working network connection.
If you are unable to connect to the Internet, click the “Network” icon in the bottom-right corner of your Windows computer screen, pick your Comcast Xfinity network, click “Connect,” and then enter your network password if requested.
If you’re using a Mac, check your network settings by clicking the Wi-Fi symbol in the upper right corner of your screen or by using the Network option in the “System Preferences” screen, which is available via the Apple menu.
CheckYour Comcast Equipment
Check that your modem and router are both correctly connected. Check that no cables have come free and that they are plugged into the correct ports. If you’re not sure how to connect cables, consult your Comcast Xfinity equipment manual. Check to see if other devices on your wireless network, such as additional PCs or smart phones, are operational.
If there is no evident issue, restart your modem, router, and computer to check if your connection improves.
You can also try detaching and reconnecting the wires to your modem and router to see if one is loose.
Check to see sure you’ve paid all of your bills in order to keep your service operational. Keep in mind that networks go down from time to time. Check to verify if your Comcast cable TV is receiving a signal. Contact Comcast to learn more about network outages and other technical issues that may be interfering with your email.
View Your Current Email Preferences
Open your email client to ensure your settings are right. The method for viewing your settings differs based on the email client you use to access your Comcast email.
Click “Settings” in the program’s left navigation pane to view these settings in the default Windows 10 Mail app.
To view the current settings of your Comcast account, select it. Click “File” on the main menu, then “Account Settings,” and then “Account Settings” again. Click the “Change” button after selecting your Comcast email account.
Verify Email Account Configuration
Once you’ve brought up your current email settings in your email application, double-check that they’re properly adjusted. The email address form should contain your full Comcast email address. In both the incoming and outgoing server fields, enter “imap.comcast.net” and “smtp.comcast.net,” accordingly. The incoming email port should be “993,” and the outgoing email port should be “587.” If prompted, enable SSL encryption.
Use Comcast Webmail.
Comcast’s Xfinity service also includes a comcast.net webmail system that allows you to check your email from any device that has a Web browser. If your standard mail application isn’t working properly, use the webmail gateway instead. To log in, enter your entire Comcast email address and password.
This gateway is also useful if you have forgotten your email address or password. To restore both things, click the “Don’t know your email or password?” link. If you remember your address but not your password, click “Forgot Your Password?”
Comcast.net supports IMAP / SMTP
That means you can avoid using the Comcast.net webmail interface!
Other email apps can be used to check your emails (like Mailbird, Microsoft Outlook or Mozilla Thunderbird). Using desktop email apps will increase your productivity and ensure that your email is always accessible, even when you are not connected to the internet.
Configure Your Comcast.net Account with Your Email Client IMAP Protocol
You’ll need the IMAP and SMTP settings listed below to access your Comcast.net email account from a desktop email program:
- IMAP Settings
- SMTP Settings
| Comcast.net (Comcast) IMAP Server | imap.comcast.net |
| IMAP port | 993 |
| IMAP security | SSL |
| IMAP username | Your full email address |
| IMAP password | Your Comcast.net password |
How to Improve Email Deliverability for Comcast Users
How is your email deliverability for Comcast Internet service provider (ISP) subscribers?
You may find it difficult because Comcast has a reputation for blocking senders quickly. Based on some of the most recent facts presented at the 2015 Email Evolution Conference, we focus on Comcast-specific deliverability difficulties (EEC).
The closing session of this year’s EEC featured four officials from the top ISPs, including Matthew Moleski from Comcast, who handled deliverability questions from email marketers.
How Can You Get Your Emails Through the Comcast Spam Filters?
Comcast, according to Moleski, filters out around 95 percent of the emails that come at the company’s front door because they are spam. Even if your firm is among the 5% that is permission-based and follows best practices, you must remain alert.
When it comes to spam filtering, Comcast has become more upfront. Check out this link for a list of the nine things you need to know to get past Comcast’s spam filters. Moleski emphasized four topics that marketers should be aware of during the conference:
- Obtain adequate authentication for your Internet Protocol (IP) address. Email authentication, in essence, confirms that the domain used in the from address is indeed under the control of the sender, protecting email users against spammers and phishing frauds. That is why it is critical to maintain a clean IP reputation — one that is not associated with enterprises that transmit spam, spyware, or other deceptive communications.
- Keep your distribution lists clean and stay off Domain Name System Blacklists (DNSBLs). ReturnPath and Spamhaus Zen are two DNSBLs that Comcast employs. If your email address is on one of the lists, Comcast will not be the only ISP that blocks it. Additionally, regard every non-delivery notices (NDNs) as an unsubscribe request, as a significant quantity of undeliverable emails will result in the sending IP being blacklisted.
- Create messages that are appealing. This is a key method of engaging users. And, as we discussed in a recent overview post on email deliverability, interaction is critical.
- Don’t overburden the market with email. Comcast, for example, allows 25 simultaneous connections per transmitting IP address and 100 recipients per message on their list of what you need to know to prevent being prohibited.
What About Comcast’s Migrations and Spam Traps?
On major migrations, Comcast representatives will collaborate with expert email marketers. Moleski stated that Comcast is well aware that email marketers frequently switch vendors, and that they will gladly assist you with any IP transfers.
At the conference, email marketers raised concern about what happens when a subscriber disconnects his or her email subscription. Do ISPs use them as spam traps?
Moleski stated that Comcast does not do this; rather, the email addresses are deactivated. The majority of Comcast spam traps contain fresh new, never-before-used email addresses. And they are apparent spam traps, consisting of random characters.
What Should You Do If You’re Having Comcast Deliverability Problems?
Moleski stated that his company would assist marketers who were having trouble getting past Comcast’s spam filters. The underlying restriction is that your company must use professional, permission-based email marketing tactics.
If Comcast blocks your email campaigns, you can file an online request to be removed from the spam list at http://postmaster.comcast.net/block-removal-request.html.
So what can email marketers do to help optimize Comcast deliverability?
Moleski recommended that you work with your stats to better understand the trends in your email campaigns. You’ll be able to watch how subscribers interact with your emails in this manner, allowing you to send more effective communications. It also doesn’t hurt to cultivate ties with your receiving ISPs.
Set Up Your iPhone for Comcast Email
Set up your iPhone mail client to function with your Comcast.net email by following these steps.
Using third-party email clients to access your Comcast.net email may expose your Xfinity ID and password to fraud and other hazards. We recommend that you log in to Xfinity Connect and select Email to view your Comcast email.
Set Up the iOS Mail App for Comcast Email
- From your iPhone’s Home Screen, go to Settings.
- Select the Mail client.
- Select Accounts.
- Select Add Mail Account.
- On the Add Account page, tap Other.
- On the New Account screen, enter your credentials and hit Next.
- Your information will be checked, and your Comcast.net email will be configured if the credentials are correct. Save the file.
- All set! You can now send and receive emails from your Comcast.net email account on your iPhone.
FAQs
How can I contact Comcast’s customer service?
If the problem persists, please contact us at 1-800-XFINITY or chat with us at www.xfinity.com/support/contact-us, and a customer service person will attempt to resolve the issue.
Is Comcast email still available?
As a former Xfinity subscriber, you can still use your Comcast.net email address if you accessed your email account using the Xfinity Connect web interface within 90 days of canceling your Xfinity service (s).
How do I contact a Comcast representative?
Apps: Click the chat bubble icon in the upper right-hand corner of the My Account or Xfinity app. Click Chat with an Agent from the More menu in the Xfinity Home app.
Is it possible to migrate my Comcast email to Gmail?
You can use Gmail’s mail fetcher tool to redirect all of your Comcast email to your Gmail account.
The mail fetcher is a built-in email client that can send and receive messages from any POP3-compatible email server.
How can I revive my old Comcast email address?
Customers can reactivate deleted Comcast email accounts by signing into the account through Xfinity Connect webmail, a mobile email app, or an email client program such as Outlook.
Is Comcast the same as Xfinity?
Comcast, the nation’s largest cable company, is changing its name. According to the firm’s blog, Xfinity will now replace Comcast as the company’s new product brand in an effort to demonstrate to customers that it isn’t the “same old company,” but rather an innovation.
Why am I unable to access Comcast?
Here are a number of things you might try if you’re having difficulties logging in: Check that you’ve entered your Xfinity ID and password correctly. Keep in mind that your Xfinity ID is the part of your email address that comes before “@comcast.net.” Your Comcast ID is “john.smith@comcast.net” if your email address is “john.smith@comcast.net.”
