ADP Workforce Now enables clients to efficiently manage business challenges by providing a flexible, secure, and integrated HCM solution that meets the whole spectrum of HR demands – from recruitment to retirement and all in between.
Table of Contents
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based human resources tool designed for mid-sized organizations.
It provides organizations with configurable modules of various HR services that they can tailor to their specific needs, as well as regulatory monitoring and alerts to help them stay compliant.
Overview
ADP Workforce Now is a full-service HRIS solution that may provide businesses with a one-stop shop for everything from payroll, benefits, and HR to recruiting, onboarding, performance, and learning.
Workforce Now is used by businesses of all sizes, although their primary clientele is in the Mid-Market.
ADP is well-known for its strengths in payroll and tax filing, but they also offer expertise to help practically any business scenario.
ADP also offers a one-of-a-kind outsourced solution called Comp Services, which enables businesses to put their payroll processing and benefits management on autopilot.
ADP Workforce Now Features
Human Resource Management Features
- Employee demographics
- Employment history
- Job profiles and administration
- Workflow for transfers, promotions, and pay hikes, among other things
- Benefits information
- Organizational charting • Organization and location management (COBRA, OSHA, etc.)
Payroll Management Options
- Pay calculation
- External payroll vendor support
- Off-cycle/On-Demand payment
- Payroll history for each employee
- Benefit plan administration
- Direct deposit files
- Payroll tracking and auditing
- Salary modification and increment management
- Reimbursement management
Leave and Attendance Management Features
- Workflow approvals
- Email notifications
- Balance data
- Management of travel absences
- Annual carry-forward and encashment
Employee Self-Service Options
- Log in as an employee to view and create salary and benefit information, update personal information, request time off, and view business policy paperwork.
- View corporate news and information
- Recognize employees
HR Reporting Features
- Report builder
- Pre-built reports
- Ability to mix HR data with external data
Integration with other HR capabilities Features
- Additional HR capabilities (talent management, learning management system, etc.) provided by the same vendor
- Additional HR capabilities (talent management, learning management system, etc.) provided by a different vendor
Performance Management Features
- Performance improvement goals
- Review status tracking
- Review reminders
- Multiple review frequency
Onboarding Options
- A platform for new hires
- Manager tracking tools
Performance and Objectives Features
- Setting corporate goals
- Setting individual goals
- Visibility
- Performance tracking
- Job Requisition Management
- Company Website Posting
- Social Media Publishing
- Job Search Site Posting
- Applicant Tracking
- Alerts and notifications
Advantages and Insights
Why should you use ADP Workforce now?
ADP Workforce Now’s key differentiators and benefits
- Simplify Processes: Automate important activities such as personnel onboarding, record-keeping, and status adjustments. Keep track of and report on certificates, licenses, and compliance information.
- Enhance Employee Experience: Make employees self-sufficient by giving them access to their wages, perks, and timesheets. Employees can also request time off, examine work schedules, get pay statements, and conduct a variety of other things.
- Check out Real:Time Insights: Using data analysis tools, you can gain access to crucial variables like as labor costs, overtime, real vs. scheduled hours, turnover rate, and other KPIs.
- Seamless Integration: Integrate with systems like as Workday, Litmos, ZipRecruiter, TSheets, QuickBooks, Slack, Microsoft Teams, and more.
- Manage Information Anywhere: An app for iOS and Android platforms provides 24/7 mobile access to time and attendance features, benefits data, and more.
Expertise in the Industry
Appropriate for midsized and business organizations with 50 or more employees.
ADP Workforce Now Competitors
ADP Workforce Now alternatives include
- Ceridian Dayforce
- UKG Pro
- Paychex Flex
- Paycor
- Paycom
- Paylocity
- Namely
Getting Started Administrator Access Quick Reference
You should have gotten an email from ADP by now with your user ID, URL, and instructions for logging into your ADP service web site. A separate email with the temporary password should have been sent to you. Keep them close at hand.
Log in as an administrator to your ADP service website. To proceed, complete the following steps, then click Submit or Next:
- Type in your user ID.
- Enter the temporary password you were emailed.
- Enter and validate your password.
The password must be at least 8 characters long and include at least one letter and one number.
Passwords have a case sensitivity.
Passwords should be 12 characters or more and comprise a combination of upper and lower case letters, numbers, and special characters.
- Enter the ADP activation code you got.
You might have to wait a little longer for an activation code to arrive by email.
Delays may occur due to Internet traffic, your service provider, firewalls, and other factors.
If you haven’t received your code within a few minutes, you can request a new one.
However, the previously issued activation code (even if it has not yet arrived) will become invalid.
- Read the terms and conditions of use and click Agree if prompted.
- Enter your security answers to three security questions.
- Choose whether you want to use a trustworthy computer or a public computer.
Trusted Computer – Yes, keep this computer in mind. If you are the sole user of this computer, select this option. If you choose to remember this computer, you will be prompted to enter your user ID and password each time you log in.
Public Computer – No, I do not recall this computer. If you are utilizing a shared computer, such as a kiosk, shared office computer, library computer, or workstation shared by numerous users, choose this option.
You will be needed to provide your user ID, password, and extra security information every time you log on if you choose not to remember this computer.
- To access your ADP service, click Done.
Important: As part of our commitment to providing secure administrator access, we may occasionally ask you your three security questions and require you to provide an activation code given to your registered email address. This information is required to validate your identity and confirm device recognition.
Accessing Your ADP Service
From a Reliable Private Computer
Log in as an administrator to your ADP service website.
Complete the following steps before clicking Submit to proceed:
- Type in your user ID.
- Enter your current password and choose your computer type.
- To gain access to your ADP service, click Submit.
Important: As part of our commitment to providing secure administrator access, we may occasionally ask you your three security questions and require you to provide an activation code given to your registered email address. This information is required to validate your identity and confirm device recognition.
Ownership Costs
Cost of a License/Subscription
Based on the premise of recurring subscription fees (monthly or annual)
Costs may vary based on how the application is used, the number of users, and the frequency of transactions.
Maintenance Cost
Included in the subscription price.
To resolve difficulties swiftly, a specialized customer care team provides ongoing customer help.
Cost of Installation/Implementation
Included in the first and subscription fees
Customization Cost
Will vary depending on functional needs such as customisable dashboards, data components necessary for tracking, workflow complexity, UI changes, and so on.
Costs of Data Migration/Change Management/Upfront Switching
Depending on your current software, the amount of data to be transferred, the availability of migration tools, the complexity of the data, and the gaps between the old and new systems
Cost of Training
Users can pay a service charge to receive continuous training and assistance.
Provides a Professional Employer Organization (PEO) alternative in which ADP handles tasks such as payroll, benefits, regulatory compliance, and more.
HR services include a helpline, HR audits, and strategic advice.
Organizations can use ADP’s outsourcing solutions for talent, pay and tax administration, compliance, strategic HR, and benefits administration.
Costs of Recurring/Renewal
At the beginning of each month, a recurring monthly cost is collected, which often covers maintenance, monitoring, updates, training, and support.
ADP Workforce Now Advantages and Disadvantages
Pros
- User–Friendly: According to all reviewers who addressed this aspect, it is simple to implement, navigate, access, and utilize.
- Unified Platform: According to 70% of reviewers who cited features, ADP Workforce Now provides a unified HR ecosystem that includes all essential HR management tools.
- Quick Updates: According to 60 percent of reviewers who noted updates, updating employee information is simple and painless because the program replies and saves changes promptly.
- Helpful Customer Assistance: According to 50% of reviewers who mention support, customer service provided by a dedicated client service division is beneficial when consumers are stuck with problems.
Cons
- Requires Training: As all reviewers who discussed usage experienced, initial usability is challenging because it takes time to learn all the functions and import information.
- Inadequate Reporting: 45 percent of reviewers who addressed reporting said the cloud reporting is clunky and time-consuming, and adding important fields is tough.
- Slow Customer Service: Fifty percent of reviewers who cited assistance believe that customer service is slow.
Limitations
According to user comments, the following are the restrictions at the time of this review:
- Inexpensive for medium and small-sized organizations.
- There is no significant reporting functionality.
- Customer service has to be improved.
- Users are unable to track job applications.
- There is no on-premise installation.
Suite Assistance
ADP provides product assistance in two flavors: employee and administrator.
Each section has a FAQ list with concise responses to frequently asked questions.
Email address is not listed. There is live chat accessible.
Phone: (844) 227-5237.
Courses are available in eLearning, webinar, and classroom modes. However, availability varies by location and country.
Tickets are not available.
ADP Workforce Now® Login & Support
With a flexible, secure, and integrated HCM solution that serves the whole spectrum of HR demands – from recruitment to retirement and all in between – ADP Workforce Now enables clients to efficiently manage business challenges.
How to Begin Activation
Make sure you have the registration code from your corporate administrator or ADP before you begin.
Contact your corporate administrator if you do not have the registration code.
Employee Enrollment
To begin the registration process, click Register Here.
Enter your registration code, verify your identity, obtain your User ID and password, choose your security questions, enter your contact information, and enter your activation code.
After that, you will be able to review your information and finish the registration process.
Please see the Employee Self Service Quick Reference Card for further information.
Administrator Sign-Up
Administrators (practitioners) can now securely access ADP services from any computer (personal or shared) using any supported browser.
The New Administrator Access Quick Reference Card contains information regarding administrator access and security management.
Login Issues Logging In
If you’re experiencing difficulties logging in, try these steps:
- Double-check your password’s spelling and spacing.
- Close all active Internet browsers and try logging in again;
- Clear your browser history/cache and try again.
You will be required to identify yourself at your next log on attempt, i.e., you will be required to get an activation code, enter the activation code, and answer your security questions.
Please keep in mind that your account will be locked after three unsuccessful tries. To reissue access, contact your company administrator.
Password Forgotten
On the login screen, click “Forgot Your User ID/Password?” and follow the steps to answer a series of security questions to change your password. Then, log in to the program with your user ID and new password.
Forgot User ID?
On the login screen, select “Forgot Your User ID/Password?” and follow the steps to answer a series of security questions.
Your user ID will then be displayed, and you will be able to log in to the application.
What Should You Do If You Are Locked Out?
If you are locked out, wait five minutes before attempting again.
App for ADP Workforce Now
With the unofficial ADP Workforce Now desktop program for Mac and PC, you can run ADP Workforce Now in a distraction-free window, manage multiple ADP Workforce Now accounts simply, and much more.
Advantages of a Desktop App:
Multiple Account Management
Manage numerous ADP Workforce Now accounts and switch between them with a single click.
Maintain Your Organization
With Spaces, you can organize all of your emails, messaging apps, and web services, including ADP Workforce Now, into neat groups.
Maintain Concentration
ADP Workforce Now may be launched instantly from the dock or taskbar, and it runs in self-contained, distraction-free windows.
Increase Your Productivity
Improve ADP Workforce Keyboard shortcuts, menubar/tray integration, protocol handlers, and much more are now available!
Maintain Your Safety
Passwords or Touch ID can protect your data from prying eyes.
FAQs
Why am I unable to access ADP Workforce?
Close any open Internet browsers and retry logging in; clear your browser history/cache and retry.
You will be required to identify yourself at your next log on attempt, i.e., you will be required to get an activation code, enter the activation code, and answer your security questions.
How do I reactivate my ADP account?
To reset your password, select Forgot my password and follow the instructions to answer a series of security questions.
Then, log in to the application with your login and new password.
Select Forgot my username and proceed to complete a series of security questions.
Is ADP’s customer care available around the clock?
Log in to the RUN platform and go to the bottom of any page and click the Chat icon. Live chat agents are accessible from 7:30 a.m. to 10:00 p.m. ET, Monday through Friday. A.V.A., your ADP virtual assistant, is available 24 hours a day, seven days a week.
How do I access my ADP admin?
Log in as an administrator to your ADP service website. To proceed, complete the following steps and click Submit:
- Type in your user ID.
- Enter your current password and choose your computer type.
- To access your ADP service, click Submit.
How do I obtain my W2 through ADP Workforce?
Click Myself tab>Pay > Annual Statements to get your current or previous W2 statements. Look for Tax Statements and then select the year you want from the drop down menu.
How can I obtain the ADP app?
Installing the App on Your Smartphone
You must have a mobile device that supports iOS v9+ or AndroidTM v5+. 1 Navigate to the Apple iTunes® App Store on your iOS device or the Google Play on your Android device. It should be noted that the app is available for a variety of ADP products.
How do I access my ADP workforce now?
Enter your registration code, verify your identity, obtain your User ID and password, choose your security questions, enter your contact information, and enter your activation code. You will then be able to review your information and finish the registration process.
Who are the typical ADP Workforce Now users?
ADP Workforce Now’s typical clientele are as follows:
Large corporations, medium-sized businesses, non-profit organizations, government agencies, and small businesses
Is ADP Workforce Now compatible with mobile devices?
ADP Workforce Now is compatible with the following devices:
iPhone, iPad, and Android
I never received the activation code.
What is causing the delay, and what can I do about it?
You might have to wait a little longer for an activation code to arrive by email.
There may be a delay owing to a variety of factors such as service provider traffic.
If you haven’t received your code within a few minutes, you can request a new one.
However, the previously issued activation code (even if it has not arrived) will become invalid.
My session terminated because I did not finish the administrator registration process within 10 minutes. What should I do?
After inputting your user ID, you must finish the registration procedure within 10 minutes.
If your session expires, the process must be restarted.
When I am using a trusted device and have not cleared my cookies, I am occasionally prompted to answer security questions and enter an activation code. What causes this to happen?
We may occasionally ask you your three security questions and request you to give an activation code as part of our commitment to provide secure administrator access.
This information is required to validate your identity and confirm device recognition.
Conclusion
ADP Workforce Now is a powerful HR and payroll solution that is ideal for organizations of all sizes. Many reviews stated that it is difficult to understand at first, and that performance evaluation and reporting tools need to be improved. Nonetheless, the system is overall user-friendly, gives rapid access to records, and automates the majority of manual HR activities. It also connects with other programs for increased usefulness. ADP Workforce Now is a good alternative if you need a comprehensive HR solution.
